Last Updated: October 27, 2026
At a glance
30 calendar days after delivery to request a return. Approved eligible returns receive a free prepaid label, no restocking fee and no exchange service. Original-method refunds are initiated within 10 calendar days after receipt and inspection; banks may need additional time.
Request within 30 days
Request a return within 30 calendar days after delivery. Change-of-mind goods must be unused, undamaged and include supplied accessories. Retain packaging where possible to protect the return. Ordinary condition requirements do not eliminate rights for defects, damage, wrong goods, missing pieces or material misdescription.
Request instructions first
Email support@echecloria.com with your order number, item and reason. We review eligibility and give the correct destination and instructions. Do not return without contacting us or assume the mailing address is the return destination.
Free prepaid label and no restocking fee
echecloria pays shipping for approved eligible returns and provides a prepaid label at no charge. There is no restocking fee. Follow the label and packing instructions. If you cannot use the label, contact us before paying for an unapproved service and assuming reimbursement.
Damage, defects, wrong items and missing parts
Report the issue when discovered with your order number and description. Photos of the product, packaging and label assist where reasonably available; absence of photos does not automatically waive mandatory rights. We investigate and arrange an appropriate remedy, including an eligible return and refund. Do not discard the item before discussing next steps unless keeping it is unsafe.
Refund processing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We notify you when initiated. The refund covers the approved item and other amounts required by law. Free Standard shipping creates no outbound shipping charge to deduct. Contact us if a credit is absent after the provider’s usual posting time.
Cancellation before shipment
Contact us promptly to cancel or change an order. Approved cancellations before shipment receive a prompt original-method refund. No item must be returned or inspected, so the returned-item inspection timeline does not apply. Once shipped, follow ordinary return instructions.
No exchanges
We do not offer exchanges. Request an eligible return, then place a separate new order if you want another item. The new order has its own price, availability and delivery timeline.
Consumer rights
Contact us with any questions about the eligibility of an item. This policy does not restrict mandatory federal or state consumer rights. Contact us if your circumstances require another remedy.